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Confused

0 helpful votes.

8th February 2025

I got the quotation from you yesterday, then you asked if I wanted to go ahead, to which I yes please. I’m waiting for a consultation date.

Please send over some dates.

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Answers (12)

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Dr Fatima Ahmed

24th 2025

Answer: Apologies, did you contact us via email as we can't see you've attended the clinic. You'll need to contact us directly to arrange an appointment for the consultation. We're unable to arrange via this service.

Kind Regards

rtwskin

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Dr Sundeep Dhesi

24th February 2025

Answer: Good Afternoon Ian,



Thank you for messaging. Please could you use our profile page on here to contact us directly. We sometimes use third party’s to generate leads for us and they then forward on your details. Please contact us via the profile page and the team will be happy to help.



Kind regards



Dr Dhesi

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Rachel Fox

24th February 2025

Answer: Hi Ian,



Sorry. I am unsure of what has happened here. Could you please remind me what treatment you were interested in? I have no record of any email from you



Best regards



Rachel Fox

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Mr David Gateley FRCS

24th February 2025

Answer: Dear Ian,



Please find out contact detail on our website /find-us/

We'll look forward to hearing from you soon.



Best wishes,

Team

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Ms Sharron Gordon

24th February 2025

Answer: Hi - I’m so sorry we didn’t see a reply. it’s not easy to send dates here and follow up messages. The best way for us to sort your appointment is if you book direct on the website or just give us a call or what’s App on and the clinic coordinator Sally will help you get an appointment sorted



Sharron

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Dr Anna Hemming

27th February 2025

Answer: Hi Ian



I am so sorry this message has only just come .



I can see your original message through consulting rooms was on 7th February. Since then we have not received any messages back through them, which is a little for both of us. I can only apologise that you have not heard back from us. As the replies are directed through the consulting room site, they do not come or get stored in our email system.



It may be better to contact us direct on our info email address, unfortunately I can't write the email address here as the message will be removed. It is easy to find on our website Thames Skin Clinic .co.uk and is info at thames skin .co.uk



I do hope we can rescue our conversation and arrange for you to have an appointment soon. Dr Anna is very booked up at the moment but we will try our best to get you in as soon as possible. Can I ask that you contact clinic direct so that we can keep the conversation thread open easily





With best wishes

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Aesthetic Therapist Sundas Iqbal

24th February 2025

Answer: Hi Ian have you sent a picture of the mole for the nurse to take a look at? if so can you call us on and we can find a suitable date and time for you



Kind regards

Sarah

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Dr. Jo McInerney

25th February 2025

Answer: Hello Ian



Thank you for contacting us.



We have never had a query from you at our clinic The Skyn Gym or Cosmetic Skin Care in Windsor. Please do message us if you would like to book an appointment.



Kind regards

Dr Jo McInerney

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Dr Hazel Parkinson

24th February 2025

Answer: Hi Ian,

I too am confused. I have been forwarded your message by consulting rooms but haven’t had any previous communication with you or given any . What treatment were you after?



I have messaged consulting rooms as I suspect they have forwarded this to the wrong clinician.



Warm wishes



Dr Hazel

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Dr Nishel Patel

24th February 2025

Answer: please whom you spoke to, via contact form

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Dr Kathryn Taylor-Barnes

25th February 2025

Answer: Hi Ian,



Lovely to connect with you over email. I there may be some confusion, as our clinic does not offer appointment bookings through Consulting Room.



I’ve reviewed our emails and don’t see any prior communication from you yesterday, so I’m unsure which treatment you’re interested in. Could you kindly send us some photos of the area you are seeking treatment for? You can email these images to —this will allow Dr. Kathryn to review your case and determine your for treatment.



Once reviewed, we will provide you with a quotation for the and aftercare. If you wish to proceed, we will then collect your patient information and schedule your appointment.



I hope this clarifies our booking process, and I look forward to hearing from you.



Warm regards,



Jamie

On behalf of Dr. Kathryn

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